Home Our Services Why Austway Resources About Us Contact Us
Home Our Services Why Austway Resources About Us Contact Us

Services

Austway’s unique combination of decades of experience, alongside a progressive and market-leading approach to logistics, has seen us turn the tables on the traditional world of logistics. Discover how our services can help your business get to wherever you want it to be, now and in the future.

What we offer your business

eCommerce
  • Domestic parcels
  • International parcels
  • Oversize parcels
  • Returns parcels

Fulfilment / 3PL
  • Customs clearance
  • Amazon FBA
  • eBay fulfilment
  • Start up

AUSTWAY
OPERATION

Freight Forwarding
  • Air
  • Sea
  • Road

Technology
  • One stop API
  • e-Commerce returns
  • Streamlined business support
  • Global reach

Go big! Don't worry.

e-Commerce

e-Commerce is the fastest growing retail market across the globe. Worth over USD$9trillion, it is clear that e-Commerce is no longer an optional additional retail channel. Having a well-integrated and efficient e-Commerce component aspart of your business is integral to your overall success.

Domestic Parcels

International Parcels

Oversize Parcels

Returns

Australia’s expansive geography and limited carrier choices make it challenging for many businesses to find a solution that fulfils their time and cost requirements. That’s where we can help.

Our agreements with last mile carriers such as Australia Post, TNT/FedEx, Couriers Please and more provide our customers with access to the majority of domestic services available. Plus, our agreements deliver better rates, and we do the all the performance monitoring in house, saving you time and money.
It’s fair to say that the world is truly a global marketplace. However as seamless as it is to buy goods online from an overseas seller, international shipping is anything but. International e-commerce requires the unique ability to create a shipping solution that both meets customer expectations and provides a seamless process for businesses.

Our global network, combined with our long term relationships with DHL, UPS, FedEx, China Post, New Zealand Post gives our customers the ability to access more markets easily via our market-leadingtechnology.
With the e-commerce industry continuously evolving, we are always looking for new ways to add value for our clients. That’s why we’re excited about our newly developed service for Oversized Parcels. We have leveraged our relationships with our domestic networks in order to create this new service, and are proud to say that our domestic suppliers are now challenging the major players in this space, ultimately providing our customers with more choice.
There is no doubt that global returns present both challenges and opportunities for business and can also prove to be a major impediment for international sales. We recognised this challenge in 2015 and developed an integrated solution that connects the following parties under one virtual roof: eCommerce retailers, warehouse operations and consumers.

The benefits to our customers? More visibility, less customer service enquiries and cost savings – all which translate into a better buyer experience, thereby increasing sales over the long term.

Freight Forwarding

Freight forwarding is about more than moving goods. Here at Austway we believe that freight forwarding should not only ensure that your goods arrive at their intended destination on time, but that you also receive a better rate than would otherwise be possible. Plus, our freight forwarding provides you with an integrated solution, which includes customs clearance, international export and import documentation, insurance, packing and more. 

Whatever the industry and wherever the location, Austway can get you there.

How do we take businesses global?

Austway airfreight logistics services

Air

With extensive access to networks across the globe, our team can handle all your airfreight requirements, both in Australia and abroad.

Plus, in markets such as Asia we also have our own charter flights couple of times a week to meet the demands from our customers.
Austway Logistics sea services

Sea

Our long-standing partnerships with numerous shipping lines gives us access to guaranteed space whether it is needed on a regular or ad-hoc basis.

Simply let us know your requirements and our team will compare al available options to ensure you receive the options best suited to your needs.
Austway logistics delivery services

Road

Our fleet of vehicles, in conjunction with the partnerships we hold with main carriers across global locations means that we can handle any kind of cargo. Varying from standard parcel services to express services in less than 2-3 hours, to sea transport (LCL/FCL) and air transport(LTL/FTL) we can take care of your road transport needs anywhere, anytime.

Fulfilment/3PL

Outsourcing fulfilment can sometimes be a complex and distracting task. But with Austway’s full spectrum of fast and efficient fulfilment solutions, you can be confident that your fulfilment needs are well fulfilled.

Our comprehensive fulfilment/3PL solutions are reliable, flexible and scalable, so whatever your business, industry or location, we can help.
Customs Clearance
Amazon FBA
eBay Fulfillment
Start Up Fulfilment
Customs clearance is an increasingly challenging area for most businesses. With endless changes to eCommerce and the associated border rules through to the raft of regulatory changes across the globe, it’s difficult for businesses to keep up.

 With Austway, you don’t have to. Our experienced brokers can provide you with the right advice to ensure that you are meeting all statutory requirements, your shipments get released as soon as possible and your tax/duties are accurate.

Plus, our operations run 7 days a week and our facilities have been Customs approved, which means we can minimise the timelines and costs associated with your shipments.
Our Customs Team can help you with:
Import and export clearance through APAC, EU, USA
Electronic clearance while goods are in transit, when possible
Documentation review
Tariff, tax, and duty advice
Free Trade Agreements
Duty & GST refunds, drawback
GST exceptions, deferrals, etc.
We are the experts in Fulfilment by Amazon logistics. Unrivalled in experience, our team has been providing this service since Amazon initially offered this service in Australia. Plus, we also work directly with the Amazon team to ensure the best service is given to our customers.
Our FBA service covers
Booking platform
Collection from shipper
Shipping by air/sea/road
Shipment preparation
Shipment storage
CARP Booking Management
Schedule delivery
Amazon FBA
Our extensive experience extends beyond Amazon. We also provide EBAY vendors a comprehensive fulfilment service with fast and accurate shipping, ensuring you deliver an excellent experience to your customers.
Our eBay fulfilment service covers
Booking platform
Collection from shipper
Shipping by air/sea/road
Shipment preparation
Shipment storage
CARP Booking Management
Schedule delivery
Proof of delivery
eBay fulfilment
We believe in helping all types of businesses – whatever their size or stage. That’s why we offer a unique service for start up businesses that might not be ready yet for their own warehouse but do need space to carry out their packing and distribution function. 

With Austway, you can have your own dedicated space at our warehouse, where you can store, pick and pack your goods. Plus, you will be able leverage our relationships with both domestic last line carriers, international shippers and more, getting better rates and service along the way.

Technology

One Stop API

Our API is integrated with a large number of last mile carriers including Australia Post, New Zealand Post, TNT, FedEx, Aramex, Couriers Please, Hunter Express, DHL eCommerce, Pitney Bowes, Royal Mail, UPS & more. We can assist you with every detail - from your shopping cart integrations – through to selecting your last mile service via API, sFTP.

WMS

We spent a lot of time designing our 3PL technology to manage our customers’ operations and provide them a customised solution that helps their business growth. Our platform includes key functionalities such as stock receiving, stock put-away, order allocation, inventory control, reporting tools.

e-Commerce Returns

Shipment sand returns are an integral part of providing your customers with an excellent service experience.

Our platform can integrate directly into a retailer’s website to generate labels from/to the warehouse operations (scanning and consolidation), in a manner that is fully transparent to both the customer and retailer.

We can cater to numerous actions for customer shipments and returns including ship back to origin, grading items, destruction, donation and more.

Cross-Border

Returns management is how all started from an integration directly in the retailer website to generate return labels to the warehouse operations (scanning and consolidation) and most important with full visibility to customer and retailer end to end. We cater different actions for our customers returns ( ship back to origin, grading items, destruction, donation, etc.)

To find out how to get your business moving, contact our team today.

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